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FAQS

Do trips sell out frequently? 

Trips often sell out, especially on the weekend; check the calendar online or call at least a week in advance to check availability for public trips, and to book as early as possible.

 

What happens if the trip is sold out? 

Unfortunately, we do not have a waitlist, so please book well in advance.

 

Is there parking and how much is it? 

Limited metered parking can be found around Rowes Wharf. Regular daily rate at the Boston Harbor Hotel is $42. However, with a validation from Classic Harbor Line it will be $36. After 5PM weekdays and anytime on weekends the rate is $20, but with a validation it will be $14. Please be sure to ask our ticket representative for validation when you check-in.

 

What type of ticket should I buy if I’m bringing a very young child? 

Not all of our trips are appropriate for children. Our daytime activities have child-priced tickets available for purchase. For children between the ages of 3 and 14 you should purchase a reduced-price child ticket. Children ages 2 and younger ride for free, but you’ll still need to enter the appropriate number of infant tickets labeled “Free” when making a purchase.

For evening events only adult tickets are available. If you feel your child is mature enough to enjoy a two-hour sunset sail with other adults, you may purchase an adult ticket for them.

All passengers must have a ticket, regardless of age, so please make sure your entire party is accounted for when booking.

 

Is food served on board? 

Food is not served on the schooner Adirondack III, however there are certain trips aboard Northern Lights where the ticket price includes the cost of food, such as the Brunch Cruise or the Historic Harbor Cruise. Please read event descriptions to see if your cruise offers food, and feel free to bring your own picnic with you if it doesn’t!

 

How about drinks? Should I bring those? 

No, it is illegal for you to bring your own alcohol on board.

All of our sails aboard Schooner Adirondack III include soda and water, and there will be champagne, wine, and beer available for purchase on board.

Motor Yacht Northern Lights has a full open bar, with refreshments for sale.

 

Are the vessels safe? 

Absolutely. Both the schooner Adirondack III and motor yacht Northern Lights are safe and gentle vessels. Along with your captain, there is a minimum of two crew members on every trip to make sure you feel comfortable and at home on the water. We are stocked with beverages, blankets, ponchos, and life jackets, should you feel you need one. There are also private marine heads (bathroom) on each vessel.

 

How steady is the ride? Am I likely to get seasick? 

Both the schooner Adirondack III and motor yacht Northern Lights are steady, gentle vessels. It is very rare for our guests to become seasick. While most people do not experience any seasickness on board, if you are prone to motion sickness and usually take medication for it, you may want to consider light medication. We cannot officially advise you to take any medication, however.

 

Is there a bathroom on the boat? 

Yes, both boats are equipped with bathrooms that are accessible at all times. Aboard the schooner Adirondack III, we call them “marine heads” and they are unlike the bathrooms you use at home. Using a marine head involves pumping, and there are simple directions posted in the bathroom on how to use it.

 

Is there an age limit? 

While there is no age limit for the sails, all attendees under 18 must be accompanied by a parent or guardian.

 

Can I stow anything (eg, my briefcase) during the trip? 

There is space where you may store your belongings. Please keep in mind that this area is not guarded, so we cannot take responsibility for any broken, lost or missing items. But we have not had any problems with items being left on prior trips.

 

Where does the trip finish? 

Our trips will end at the same pier from which they departed, Rowes Wharf.

 

Can I get a refund or reschedule my tickets after buying them? 

Because we are guaranteeing your space on the vessel, tickets cannot be refunded or rescheduled once purchased.

 

Do you ever cancel due to bad weather? 

Trips run in light rain and other moderate weather situations. The only time we cancel a trip is in the event of severe or unsafe weather conditions. Our captains monitor the radar to watch fronts and cells in the area on days when inclement weather is possible. Cancellations are made on the day of the event, by the captain, up to one hour prior to departure. If you have purchased tickets for a trip that is canceled, you will have the opportunity to reschedule your tickets (subject to availability), receive credit towards a future event, or get a refund.

 

What happens if it starts raining when we’re out? 

Don’t worry- we won’t melt! Trips with a little wetness have proven to be some of the most memorable bonding experiences for our guests. (This all depends on attitude of course…) Light weight, plastic ponchos are available for all of our guests aboard the Adirondack III in the case we are caught in a rain-shower.

 

Is gratuity included in the price of the ticket? 

Gratuity is not included in the price of the ticket.

 

Are the boats handicap-accessible? 

No, unfortunately the boat are not ADA compliant. Please contact us before purchasing your tickets at 617-951-2460 ext. 6000 to speak with our guest services manager to see if we can help accommodate anyone person needing extra assistance to cruise with us. We do our best to offer assistance with anyone that needs help or extra time getting aboard.

 

Can I book a private charter? 

Yes, private charters can be unique and elegant events.

 

Is smoking permitted during the trip? 

No, smoking is not permitted anywhere on the boat.

 

Are pets allowed on board? 

Unfortunately, other than service dogs, pets are not allowed onboard.

 

Are gift certificates available for purchase? 

Yes, gift certificates are available for purchase and they make a perfect gift for holidays, birthdays or any other occasion!

 

Policies

Refund/Rescheduling Policy

Non-refundable and cannot be rescheduled Once purchased, tickets cannot be refunded and cannot be rescheduled because your space is being guaranteed at the event.

 

Other Policies

Only Credit cards are accepted as a form of payment aboard the ship.

All participants are required to have tickets for this event. According to U.S. Coast Guard capacity rules, all passengers including infants and toddlers must have a ticket.

Activity may be canceled due to severe weather The activity usually runs in light rain and other moderate weather conditions, but the seller may cancel the activity up to an hour before the start time in the event of severe or unsafe weather conditions. If the seller cancels the event, ticket-holders will be allowed to reschedule tickets (subject to availability), receive a credit for a future event, or receive a refund.

Parties of 12 or more will be contacted for an additional gratuity charge of 15% Classic Harbor Line will contact you directly within 48 hours of your purchase to take your credit card information for the additional charge. You must be reachable at the telephone number and email you provided.

Beverages and Coolers Outside adult beverage and coolers are not allowed aboard. Please bring valid identification with you. Identification is checked prior to boarding for guests interested in an adult beverage.

Check-In Upon arrival to our location please check–in with our ticket representative inside the ferry terminal to receive boarding passes.